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Senior Technical Officer

Band 6

Main area
IT Server Support
Band 6
37.5 Hours Per Week
Job ref
£26565 to £35577 pa
26/02/2018 23:59

Are you looking for a new challenge?

There has never been a better time to come and work at Derby Teaching Hospitals NHS Foundation Trust; we are a leading Teaching Hospital with care, safety, compassion and pride at the heart of our organisation.

With over 8,500 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and are taking pride in caring for our patients – making every moment matter.

Think you’ve got what it takes to join us?

Here’s more about the role and what we’re looking for; 

Derby Teaching Hospitals NHS Foundation Trust is responsible for the Royal Derby Hospital and the London Road Community Hospital incorporating the Derby Medical School which is run in partnership with the University of Nottingham. Rated Good by the Care Quality Commission in 2015 following their inspection where they noted some outstanding practice and innovation, we deliver quality patient care and in recent years have achieved high standards which have put us amongst the cleanest and safest hospitals in the country. 

The Role: 

Over the coming 10 months, the IT Technical Services at Burton Hospital NHS Foundation Trust start to be insourced and provided by the IT Technical Services at Derby Teaching Hospital NHS Foundation Trust. This is a significant piece of work which will involve splitting Burton Hospital from their current IT services and joining them to the IT Services at Derby, whilst maintaining full services.

We are looking for an experienced and enthusiastic Server Support person, who has excellent knowledge of supporting all aspects of the WINTEL server infrastructure in a large organisation, who will be working on the integration of the IT systems across 2 acute Hospitals.

As a Senior Technical Officer you will be working closely with other members of the Server team at both Derby and Burton to design, build and implement a new Windows AD domain, as well as working on the insourcing of key IT services. You should be able to demonstrate an excellent technical knowledge of key technologies such was Windows Server 2008/2012, SQL, Active Directory, SAN Technology, VM environments (Hyper V and VMWare) and a wide range of other technologies used in large organisations.

Key Responsibilities:

  1. Support the operation of first and second line IT support and maintains the Trust’s systems to ensure seamless and continuous provision of accurate information.
  2. Implementation, support and maintenance of the Trust’s Servers and IT Systems.  
  3. Specification and implementation of the relevant parts of the Trust’s IM & T Security Policy, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.
  4. Maintain IT systems within the Trust to ensure that systems meet the business and clinical needs of the users and organisation, e.g. maintains the Trust IT Systems, servers, virus protection software. Maintains agreed back-up procedures.
  5. Meet agreed service levels and response rates, records all work carried out on the HEAT helpdesk system. Ensures that the helpdesk are kept aware of faults, progress and scheduled maintenance.
  6. Develop relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T’s ability to respond to them.
  7. Ensure maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.
  8. Make sure all procedures for maintenance/change control of systems have been documented.
  9. Carry out data transfers between systems to ensure that data is made available in an accurate and timely manner. Documents and maintains systems to ensure that data is captured in the most appropriate manner, allowing reporting at a variety of levels.
  10. Maintain and develop relationships with external service providers and organisations to ensure the continued support of the Trust’s systems.
  11. Liaise and assist Network Support with Firewall, Browsing and Virus protection and the transport protocols between PCs, Servers and switches.
  12. Participate in the IT On-Call Rota and work across all sites within the Derby and Burton Trusts.
  13. Maintain a register of all servers including their backup regime. Ensures that these servers have sound backup systems and that periodically they are recovered as part of the Disaster Recovery plan.
  14. Provide specialist assistance in the development of plans to maintain and increase the effectiveness of the Trust’s IT systems. This is underpinned by consulting users to ensure their needs are taken into account on all new and current systems.

We are looking for a self-driven, enthusiastic person who has had experience of support the Server infrastructure large IT department within a busy organisation, and who also has the ability to make a significant impact. It is essential that you have your own transport and are willing to travel between Derby and Burton Hospitals plus other suppliers. If this sound likes you, come and join us, see how far you can go.

Interviews will be held on 9th March 2018





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Further details / informal visits contact

For further information or an informal visit, please contact

Mark Chester

Head of IT Technical Services

01332 787454/07799337513

If you have problems applying, contact

Recruitment Team
Training Centre
Level 3, Rehab Block
Royal Derby Hospital, Uttoxeter Road
DE22 3NE
01332 786652